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Frequently asked questions

How much do the cards cost?
How much do the mugs cost?
Why can I not access my UK Moonpig account?
Can I use International text or foreign languages?
How can I pay?
How long do mugs take to arrive?
I’ve noticed a mistake! Can I change my order?
Why hasn't my card arrived yet?
Can you remind me to order a card for my friend/relatives Birthday?
How can I check the status of my order?
How can I save my card?
What size are the cards?
Why am I having difficulty with a photo upload card?
Can I save a card and come back to work on it later?
I’ve forgotten my username/password!
I placed an order containing several cards and have received one envelope but not all my cards have arrived?
Why am I having payment problems?
The Login page keeps coming up blank
Can you send cards Overseas?
How do I get past the address stage?
I am having Technical Difficulties
Why am I having difficulty with a photo upload card?
Is entering my Credit Card Details online safe?
I get a Session Error while trying to order
I cannot see a preview of my card
How do I create a bulk order?
Is GST included in the cost of the cards?
If I order a card will the recipient know who sent it?
Do you do e-cards?
Can I send cards to someone other than myself?
Payment and Personal Details Security
Can I get a blank envelope with my card?
Should I use the Australian/US site if I am sending a card to Australia/US?
How are the cards printed?
I’d like to order more than one copy of the card I just designed. How do I do that?
I am having problems on the site using my Mac